Refund & Cancellation Policy

This policy applies to orders placed on shilp-crafter.com with Shilp Craft, a proprietorship of Punam Pandey. Every piece is checked and packed by hand, and we want it to reach you as it left us.

Cancelling an order

• You can cancel an order at any time before it is dispatched, for a full refund. Message us on WhatsApp or call +91-7357-169-795 with your order number.
• Once an order has been dispatched it can no longer be cancelled.
• If a piece you ordered turns out to be unavailable, we will tell you and refund it in full.

Damaged, wrong or missing pieces

If a piece arrives damaged, or you receive the wrong piece, or something is missing, tell us within 48 hours of delivery with your order number and photos or a video of the parcel being opened. We will then either send a replacement or refund the piece in full - your choice where a replacement is available. You do not pay for a replacement or for returning the damaged piece.

What we cannot take back

• Pieces that arrived in good condition, if you have changed your mind.
• Small differences in colour, finish, texture or size from the photographs. These pieces are made and finished by hand, and screens show colours differently, so no two are identical; this is not a defect.
• Damage reported after 48 hours, or without photos or video.

How refunds are made

Refunds go back to the payment method you used, in the currency you paid in. We start a refund within 2 working days of approving it; your bank or card issuer usually credits it within 5–7 working days after that.

See also our Shipping & Delivery Policy and Terms & Conditions.

Contact and grievances

Shilp Craft, a proprietorship of Punam Pandey, Jaipur, Rajasthan, India.
Phone and WhatsApp: +91-7357-169-795
Grievance officer: Punam Pandey, at the same contact details, Mon - Sat: 10:00 AM - 7:00 PM. We acknowledge a complaint within 48 hours and aim to resolve it within one month.