Free delivery · ₹ INR or $ USD+91-7357-169-795

Terms & Conditions

Last updated 9 October 2026.

shilp-crafter.com is run by Shilp Craft, a proprietorship of Punam Pandey, Jaipur, Rajasthan, India. By placing an order you agree to these terms, together with our Refund & Cancellation, Shipping & Delivery and Privacy policies.

The pieces

Our pieces are handcrafted, so each one can differ slightly in colour, finish, texture and size from the photographs, which show the piece as made by the workshop. Sizes and weights given are approximate. Colours can also look different on different screens.

Prices and currency

  • Prices are in Indian rupees. Delivery is free.
  • Prices in US dollars are converted from rupees at the day’s exchange rate and can change from day to day. The amount charged is the total shown at checkout.
  • Prices and offers can change without notice; a change never affects an order already paid for.

Orders and payment

  • An order is confirmed when the payment succeeds; you then see your order number.
  • Payment is taken by Razorpay through UPI, cards, net banking or wallets, on Razorpay’s own secure payment window.
  • If a piece turns out to be unavailable, or a price was shown in clear error, we may cancel that order and refund it in full.

Delivery, cancellation and refunds

Delivery times are in the Shipping & Delivery Policy; cancellations, damaged pieces and refunds in the Refund & Cancellation Policy.

The website

The photographs, text and design of this website may not be copied or reused without our permission.

Liability

Our responsibility for any order is limited to the amount paid for it. Nothing in these terms limits your rights under Indian consumer protection law.

Law and disputes

These terms are governed by the laws of India. Disputes are subject to the courts of Jaipur, Rajasthan.

Contact and grievances

Shilp Craft, a proprietorship of Punam Pandey, Jaipur, Rajasthan, India.
Phone and WhatsApp: +91-7357-169-795
Grievance officer: Punam Pandey, at the same contact details, Mon - Sat: 10:00 AM - 7:00 PM. We acknowledge a complaint within 48 hours and aim to resolve it within one month.